Returns, missing items and refunds for buyer

Jmarshub is committed to a hundred percent customer satisfaction. However, it is undeniable that not all orders will arrive as perfect as to what you have expected.  Shipping couriers may have unintentionally damaged the parcel. That’s why Jmarshub accepts returns and replacements of your orders provided that there is a proof presented. It could be pictures of the faulty items received and screenshots of your order details for our reference.

In most cases, if your order does not arrive yet or if it’s defective, we guarantee you that you will get your money back. If you want a replacement for the product you have ordered, we will work on it to deliver you a new one right away. If your item has arrived, but there’s something wrong with it, or it doesn’t match with the listing you can return it to us. For concerns like this, you may reach our customer service to request for a replacement or a refund. They are always ready to answer your queries and help you with your concerns.

The customer’s satisfaction is Jmarshub’s priority. If you have any other concerns, feel free to contact our customer service anytime. We are more than willing to serve you.

Let our customer service know you've got a problem

We sincerely apologize for any inconvenience caused. To adhere to our quality services and products offered, we are happy to let you know that we’ve got your back. As a commitment to 100% customer satisfaction, Jmarshub will give you a hand. Our friendly and helpful customer service staff are one call away if in some cases you will face problems with your orders. They are more than willing to walk you throughout the process of replacements, returns, and refund for your faulty orders.

 As a heads up, the first step you’ll take if you encounter problems with your order is to let us know.

You may reach us anytime through this email, ____________ or call us at _______________. Upon receiving your message or call, we will be asking you for some order details to best help you resolve the problem. It is our joy to give you a hand in times of troubles with your orders.

Get help with on item that hasn't arrived

As a commitment to adhere to providing our customers with quality services, we always strive to deliver your order on time.

 However, there could be problems with the courier. The shipping industry is not under our control. Still, we will offer you the best help with regards to that issue that you, our dear customer, might probably face.

 If in some cases, your order hasn’t arrived yet, you may check your order details and look for the tracking number. There, check to see when it’s due to be delivered. Worst case is when a wrong person received your parcel. That’s the reason why we always coordinate with our partner couriers and assure you that situations like this will never happen.

 On the other hand, if the delivery time had already passed and you still haven’t received any, that’s when you may contact our customer service. Please let us know so we can help you out. We will either provide you with additional delivery information or send you a replacement. If you want a refund, we can also process it right away provided that requirements of filing a refund have been met. If you have issues like this, reach us now and don’t delay.

Help with guest purchases

Be it a repeating customer or a guest. We give you the same services and products that adhere to quality standards.

If in some cases,  you have bought an item of your choice on jmarshub as a guest and unfortunately encountered problems with your order, we still got your back. We’ve got you covered.  So, do not worry if you’re a guest. We always give our guests an exceptional experience.

Remember that if something goes wrong with your order, reach us and let us know as early as it can be. Whether it’s the courier’s fault or our fault, we are bound to help you in any way. Let’s say you received the wrong item, or it’s lacking, the best way to resolve the issue is to reach our customer support right away. Please do not delay so we could best help you.

Our customer support will walk you throughout the journey of resolving your issue. Note that, we will be asking you the order details precisely the Order Number for our reference to best help you. We are also receiving mass orders so we might need your help through it.

Your satisfaction and happiness is our top priority. Thank you for shopping with us!

Return postage for buyer

Issues on receiving faulty items are undeniably present in all stores. Defective items may either be the courier’s fault or the store’s. As a fully-committed store, Jmarshub never fails to provide for the customers’ wants.

Who will shoulder the shipping cost if the customer wants a return and replacement?

 We make it simple and stress-free for you. Suppose you received a faulty product which was under our responsibility in some cases based on your proof. In that circumstance, we will be the one who will shoulder the shipping cost to give you no more worries. On the other hand, if it is your will to change something in your order, let’s say, for instance, a change of address, you will be the one who will shoulder the shipping cost. Always remember, upon ordering, input the exact and complete address. Include your house and street number to avoid confusions for the delivery staff and also to help you receive the parcel on time. As a heads up, make it a habit when you are ordering online, to recheck all the details to avoid future problems.

 But do not worry if you encounter some order issues, here in Jmarshub, we always got your back.

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